Leadership
Coordinate internal teams, MSPs, and vendor partners
Oversee help desk operations and escalation workflows
Drive system standardization and reliability across all properties
Cut IT ticket resolution time by 70% through messaging-first support
Proactive monitoring across websites, payments, and core platforms
Real-time visibility into uptime and incident response
Network infrastructure: wired, wireless, and security layers
System selection and integration across core platforms
Properties operationally ready and differentiated at launch
Invited speaker at HITEC, Hotel Technology Forum, Hotel Data Conference, BITAC, and the Digital Transformation in Hospitality Summit
Guest on the SuiteSpot podcast and No Vacancy News; written for and featured in CoStar News, Boutique Hotel News, Hospitality Technology, Hotel Interactive, and Hotel Management
Practical AI adoption in hotel operations
Cybersecurity strategy in distributed environments
The future of autonomous systems in hospitality